LISTEN TO WHAT I HAVE TO SAY, EVEN IF WE MIGHT HAVE CONFLICTING OPINIONS

As a manager, it's very important to:

1. Listen to how your members of staff feel. Always give them a listening ear. From what they have to say, you have a very high chance of learning a thing or two from them. There might be something you're not doing right. Remember that one of your roles, is to ensure that they have good working conditions. Their welfare is to be taken care of, by you, for the best results. Opening your minds, and listening for feedbacks, is one thing every good modern manager should do.

2. Establish a reward system. There's nothing like being motivated to do better next time. It's only OK to be very strict in criticizing your workers, if you greatly reward, and appreciate those who have impressed you on the job. The workers are human beings, and not machines. Even machines get rewarded by being serviced, to put them in the best shape.

P.S: It is very imperative that you carry out performance appraisals occasionally, to fish out the competent and incongruent workers. Set a disciplinary system to deal with the incongruent ones. This could be probation, suspension, sack, or if you feel the person is out of order because he/she has worked for donkey years, and can no longer produce the desired results, then you can retire such person with wonderful benefits as a 'thank you' bonus.
Then, find out measures or create a reward system to appreciate the industrious ones, the ones who impress you on the job. This could be promotion, all expense paid seminars, workshops, lectures, and symposia, extra leave and vacation days/hours etc. There are many more ways to inspire your workers to do not just more, but better.

3. Trainings. I'll stop with this one. Please, and please, endeavour to send your employees for outdoor training sessions (and indoor training sessions too, to equip them with enough skills to fill vacant positions within the organization. This is so you don't overstaff, and recruit too many people that your payroll system won't be able to accommodate)
Help them learn what it is like to be competent workers, and to get full knowledge of general workplace ethics. Each worker should know how their relationships with you, as a manager, their coworkers, and customers, should work.


This is where I have to end. Endeavour to read. Even though this might be basic knowledge, or something you already know, don't ignore it. It might serve as a reminder to some people, and as new knowledge to others. I would also acknowledge your contributions, as we all are learning (it is an endless process).